Independent Liquor Group Supplier Co-operative Ltd (including Independent Liquor Group Supplier Co-operative ABN 63 629 864 769 and its related body corporates My Bottler, SuperCellars, Fleet Street Fine Wine, Spirits & Beer Merchants, their successors in title and assigns and their employees, servants and agents (“we”, “us”, “our” and other similar expressions) are committed to protecting your personal privacy.
We encourage you to read this policy carefully so that you understand how we deal with that information.
We follow and comply with the Australian Privacy Principles (“APPs”) in the Privacy Act 1988 (Cth) (“Act”). We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the APPs.
You can see the full text of the APPs online at: https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles.
You are welcome to browse our website without ever providing us with your personal information. However, in order to provide you with our products and services, we may collect and use personal information about you. If we are not provided with all the personal information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of products or services which we supply.
The personal information we collect, and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it may be of the following kinds:
The type of information we collect depends on how you use our services as well as the type of relationship we have with you and may include your name, date of birth, credit card details, contact details such as mobile number, residential and email address, your service usage information, financial and other business transaction details.
We do not generally collect information that is sensitive personal information, as defined in the Act. However, where we are required to and able to do so, we will ask for your consent before collecting your sensitive information and let you know the purpose at the same time.
We may need to source information about you from a third parties. Wherever possible this will be done with your authorisation or where this is not possible, we will inform you when such information is collected.
Typically, when we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example:
In addition, you agree we may hold and use the personal information you provide for the purposes (as relevant) of:
If we request personal information and you choose not to or you cannot provide us with that information, we may be unable to accept or continue your subscription or to provide you with the relevant services you have requested or need.
Information that we collect is stored in Australia. Wherever our business is outsourced to third parties, personal information provided to these parties remains our property and is only used for the specific purpose for which it is supplied, or a purpose related to that specific purpose as permitted under the Act. Examples of third parties to whom we may disclose personal information you provide include:
In some cases, we may disclose your information to organisations based outside of Australia in order to provide our services to you. We do this:
Wherever possible, we deal with such third parties who are bound by the provisions of the Act and APPs. If this is not possible, we will make every reasonable effort to verify that they would otherwise comply with the APP’s or we reasonably believe they are subject to laws or contractual obligations which effectively uphold the principles for the handling of personal information that are substantially similar to the APP’s.
From time to time, we will use the personal information we collect from you to inform you of products and services that we consider may be of interest to you. If you do not wish to receive direct marketing information you can tell us at any time by contacting our Privacy Officer or using the unsubscribe/opt-out function in the relevant electronic communication or on our website. We will endeavour to action your request within 20 calendar days.
We rely on the accuracy of the information you provide to us. If you believe or know that information, we hold about you is incorrect, out of date or incomplete, please contact us and we will make all reasonable efforts to correct the information.
We take all commercially reasonable precautions to protect your personal information and keep it secure. Personal information about your accounts and membership is only accessible by you and by those who are authorised to access it.
To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to personal information is limited to our employees who specifically need it to carry out their business responsibilities. Our employees are obliged and trained to respect the confidentiality of any personal information held by us. We use encryption technology to safeguard your credit card data used in electronic transactions.
If you register with us or maintain an account, to help us protect your privacy, you should maintain the secrecy of any usernames and passwords you use to access and use our website should these be required.
You may request access to the personal information we hold about you by contacting our Privacy Officer.
We will provide you with such access wherever possible and within a reasonable time.
We may apply a reasonable fee for such access, to cover our costs of meeting your request for access.
We ask that any request is stated as clearly as possible and adequately identifies the personal information you are seeking. We are not obliged to provide you access to personal information where:
If we deny your request for access, we will, where permitted by law, provide you with reasons for that denial.
If you believe we have failed to observe the privacy of your personal information, you can register your concern or complaint with our Privacy Officer so we have an opportunity to resolve the issue to your satisfaction.
Our Privacy Officer will:
We will consider any complaints and will aim to respond in writing within 30 days. Further Information about privacy concerns or complaints in Australia can be found on the Office of the Australian Privacy Commissioner’s (OAIC) website at www.oaic.gov.au.
If you have any queries, requests for access or correction or complaints relating to the handling of your personal information, please contact our Privacy Officer by phone on +612 9675 8400 or email via firstname.lastname@example.org.
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