Privacy Policy

About Us

1. The Independent Liquor Group Supplier Co-Operative Ltd (ABN 63 629 864 769), trading as SuperCellars

(a) The Independent Liquor Group Supplier Co-Operative Ltd (ABN 63 629 864 769), trading as SuperCellars, located at 16 Tyrone Place, Erskine Park NSW 2759 (We, Us, Our) is a company registered in Australia.

(b) For the purpose of this document, Our member stores are licensed premises that are members of the Independent Liquor Group Supplier Co-Operative, and also a member of the SuperCellars banner group (Member Stores).

(c) The Member Stores are not under Our control, ownership, or management, nor are the products offered by the Member Stores under Our control, ownership or management. To be clear, We are not a related entity to any of the Member Stores.

(d) This Privacy Policy (Policy) explains how We, Our Member Stores, employees and agents, collect, use, disclose and otherwise process Personal Information. The Policy applies to the processing of Personal Information of customers who use Our Website and Services to place orders with Our Member Stores for products. We are bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth).

2. Our Services

2.1 What services do we provide?

(a) We provide an e-commerce platform on the SuperCellars website, supercellars.com.au (Website).

(b) The Website's online sales platform allows Member Stores to display their products available for purchase.

(c) The Website is operated by Us, and as such, access and use of the Website, or any of the associated products or Services on the Website, is maintained by Us, including any Personal Information which is provided to Us by way of the Website.

(d) To be clear, We are not responsible for the access, use and maintenance of the websites of Member Stores which you may access through the Website, and as such, are not responsible for any Personal Information that you may provide directly to Member Stores.

(the Services).

2.2 How do you order the Services?

(a) The Services are ordered through the Website, where you are able to purchase available product(s) for collection or delivery from Our Member Stores.

(b) For products purchased for collection, you will be required to provide Us with information regarding your preferred location of collection from one of our Member Stores.

(c) For products purchased for delivery, you will be required to provide us with information regarding your preferred delivery location in order for Our Member Stores to deliver your order.

(d) We recommend that you review any Member Stores' terms and conditions and Member Store privacy policies prior to your purchase of any products by way of the Website.

3. Personal Information

(a) Personal Information means any information or set of information from which We are able to directly or indirectly identify you, in particular, by reference to an identifier (e.g. your name and surname, email address, phone number, etc.).

(b) We encourage you to read this Policy carefully so that you understand how We use and disclose your Personal Information.

(c) This Policy does not apply to any other websites, services, or digital assets which are linked to Us and over which We have no control. We recommend reviewing any third party privacy policy of those linked websites before using any linked website.

4. Collection of Personal Information

(a) You may use the Website without providing Us with any Personal Information. However, in order to provide you with the Services, We may be required to collect your Personal Information.

(b) We process Personal Information that you provide to Us when you subscribe to Our Website and use Our Services. This Personal Information is limited to information that is necessary to receive, assess and execute any orders for products that you may place through the Website.

(c) Personal Information that We may collect in the process of providing you with access to the Website and the Services may include:

Your name;
Your age;
Date of birth;
Your residential/business address;
Your email address;
Your telephone number; and
Your payment data, such as your credit card details.

5. How We collect your Personal Information

(a) Except where mentioned in this Policy, We will collect your Personal Information from you directly.

(b) This collection occurs when you voluntarily provide Us with your Personal Information when you subscribe to the Website and the Services.

(c) We may receive Personal Information about you from third party sources, including advertising networks and/or social media platforms.

(d) Where We have received your Personal Information from a third party, We will not be held liable for any loss or damages that you may incur should any such Personal Information provided by a third party to Us has been obtained by the third party without your consent.

6. Purpose of collection of your Personal Information

(e) We will collect, hold and use your Personal Information to promote and sell goods and services to you through the Website, and to improve the offerings provided to our customers through the Website. For example, We will use your Personal Information to:

Learn your preferences in order to promote goods and services to you which align with your interests;
To assist in the investigation and navigation of any complaints and/or enquires that you may make; or
Should you be a subscriber to the Website, to offer you Our Services.

(f) In addition to the above, We may use your Personal Information for the additional purposes of:

Considering any enquiry, communication, contact or application that you may make to Us regarding your use of the Website and the Services;
Complying with any legislative and/or regulatory requirements;
Managing Our rights and obligations to any external payment systems;
Conducting market or customer research;
Carry out billing and/or debt recovery activities;
Providing you with information regarding products and services offered by Our Member Stores.

(g) Our Services are not designed for persons under the age of 18 years old. As such, whilst We do not intend to collect any Personal Information from any persons under the age of 18 years old, and all users of the Website must verify their age prior to their use, We will not be held liable for the collection of any Personal Information of any person under the age of 18 years old in circumstances where that person has provided Us with false information regarding their age.

7. How We keep your Personal Information

(a) We will only retain your Personal Information for as long as necessary to fulfill the primary purpose of its collection.

(b) To determine the appropriate retention period for your Personal Information, We will consider the amount, nature, and sensitivity of the Personal Information, and the potential risk of harm for an unauthorised use or disclosure of that Personal Information, the purposes for which We hold your Personal Information, and if We can achieve this purpose through other means, and the appropriate legal requirements.

(c) All Personal Information collected from you is stored in Australia. Should any aspect of the Website or Services be outsourced to third parties, We retain ownership and control of that Personal Information, and ensure that the Personal Information is only used for the primary purpose for which it was supplied by you as permitted under the APP.

8. Disclosure of Personal Information to third parties

(a) In providing you the Services through the Website, We may be required to disclose your Personal Information to third parties, including, but not limited to:

Our Member Stores, agents, suppliers, or external advisors;
Credit reporting agencies and other financial institutions;
Regulatory bodies, government agencies, law enforcement bodies or Australian Courts where disclosure is necessary to comply with legal requirements;
Any organisation reasonably required to provide you with the Services and products ordered by you through the Website; and
External payment systems.

(b) All Personal Information disclosed to third parties used for the primary purpose for which it was supplied by you as permitted under the APP.

9. Overseas disclosure of Personal Information

(a) In some cases, We may disclose your information to organisations based outside of Australia in order to provide Our Services to you. We do this:

Where We have made a business decision to store Our data with a trusted service provider who is in the business of providing data analytics, storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations that change from time to time for reasons which include data protection and processing efficiency;
When Our supply of the Services to you necessarily involves overseas disclosures; and
When you are involved with public liability issues concerning a product, We may disclose your personal information to any overseas supplier of such a product in the course of managing those issues.

(b) All Personal Information disclosed to third parties is used for the primary purpose for which it was supplied by you as permitted under the APP.

10. Direct Marketing

(a) From time to time, We will use the Personal Information collected from you to inform you of products and services that We may consider to be of interest to you.

(b) We may use your Personal Information to send you marketing communications and notifications to administer, support, improve or develop Out Services. Such messages may include news, discounts, updates regarding the Services, and other communications which may be subject to direct marketing.

(c) If you do not wish to receive any direct marketing, you can contact Us or use the unsubscribe/opt-out function on the Website, and/or unsubscribe via email or SMS.

11. Incorrect or updated Personal Information

(a) We rely on the accuracy and currency of the Personal Information that you provide to Us.

(b) Should you believe that any part of the Personal Information that We hold about you is incorrect, please contact Us and all reasonable efforts will be made to correct the Personal Information.

12. Security and storage of Personal Information

(a) We take the protection of Personal Information very seriously, and therefore take appropriate measures to protect all Personal Information against misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

(b) To ensure the security of your Personal Information, We have in place physical, electronic and managerial procedures to safeguard any such information.

(c) Access to your Personal Information is limited to the purpose for which it was collected by Us, and our employees are appropriately trained with respect to the confidentiality of Personal information held by Us.

(d) We utilise encryption technology to ensure that security of any credit card information that you may provide to Us.

13. Accessing your Personal Information

(a) You may request access to the Personal Information We hold about you by contacting Our Privacy Officer.

(b) We will provide you with access to your Personal Information wherever possible and within a reasonable time.

14. Resolving privacy issues

(a) If you believe that We have failed to observe the privacy of your Personal Information, you can register your concern or complaint with Our Privacy Officer so We have an opportunity to resolve the issue to your satisfaction.

(b) Our Privacy Officer will:

listen to your concerns and grievances;
discuss with you the ways in which We can remedy the situation; and
put in place an action plan to resolve your complaint and improve Our information handling procedures if appropriate.

(c) We will consider any complaints and will aim to respond in writing within 30 days. Further Information about privacy concerns or complaints in Australia can be found on the Office of the Australian Privacy Commissioner's (OAIC) website at www.oaic.gov.au.

(d) If you have any queries, requests for access or correction or complaints relating to the handling of your personal information, please contact Our Privacy Officer by phone on +612 9675 8400 or email via privacyofficer@ilg.com.au.

15. Updates to the Privacy Policy

(a) We may update the Policy from time to time in response to changing legal, technical or business developments.

(b) When We update the Policy, We will take reasonable measure to inform you of any such changes.

(d) We encourage you to periodically review this Policy for the latest information on Our privacy practices, including how we collect, use and disclose your Personal Information.